Shipping policy

Welcome to purchase your favorite products on Or°Line! Please read carefully before placing an order. If you have any questions, please feel free to contact our customer service.

After you place an order on the website and complete the payment, we will confirm the order and notify you within 3 working day (excluding weekends and holidays).

Shipping Time	Costs
3-12 Business Days	Free Shipping

 

This policy only applies to Egypt and the Middle East (including the UAE, Saudi Arabia, Egypt, Morocco, Turkey.)

NOTE

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Once the package is shipped, the logistics order number and courier tracking link will be notified to you via SMS or email. At the same time, you can log in to the Or°Line account → "My Order" page to check the latest logistics status and estimated delivery time.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. 

If there is a delivery abnormality after arriving at the local location (such as timeout, lost items), please check the logistics company's official website first. If the item is confirmed to be lost or damaged, please contact Or°Line customer service as soon as possible. We will assist you in initiating a claim or reissuing it.